Returns & Exchanges
We want you to be fully satisfied with your purchase from Sony Music Vinyl. If your record arrives damaged or you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and a photo of the item if it arrived damaged or defective.
Prepare Your Package
Securely pack the vinyl in its original mailer, ensuring the record and sleeve are protected to prevent warping or corner dings during transit.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned vinyl, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing